Policies & Shipping

PLEASE READ ALL THAT FOLLOWS BEFORE PURCHASING!

PROCESSING TIME AND SHIPPING TIME ARE COMPLETELY SEPARATE!

(UPDATED 01/26/2020)

All items branded Nasty Gem are completely handmade by the owner of this webstore! There may be slight variation in design due to the handmade nature. For example, XL sized collars may have a couple extra spikes in the same design compared to an XS size. One size fits most versions of collars are almost always shown in the product photos! 

NASTY GEM IS NOT RESPONSIBLE FOR CUSTOM FEES, CUSTOM HOLDAGES, OR LOST PACKAGES. INTERNATIONAL CUSTOMERS, PLEASE CHOOSE YOUR SHIPMENT COURIER WISELY- ESPECIALLY WITH MORE EXPENSIVE PURCHASES! 

REFUND POLICY:

NO REFUNDS UNLESS; Item(s) arrive defective/damaged or Item(s) have yet to ship when refund is requested. 

Exchange Policy: Exchanges are welcomed on a case by case basis.

PROCESSING TIME: Average Processing Time is *UP TO 2 Weeks, UP TO 14 DAYS.*

Based on order volume, this processing time will fluctuate, and during busy periods will likely increase. 

WE SHIP WORLDWIDE FROM MARYLAND, USA. Estimated shipment times are based on your location and are provided by the courier you choose at checkout. 

We Offer DOMESTICALLY & INTERNATIONALLY: DHL EXPRESS, USPS FIRST CLASS AND PRIORITY MAIL, UPS GROUND & EXPEDITED. 

PAYMENT:

We Offer: Apple Pay, Google Pay, Shopify Pay, Paypal Express Checkout, & Afterpay North America.