Policies & Shipping

PLEASE READ ALL THAT FOLLOWS BEFORE PURCHASING!

PROCESSING TIME AND SHIPPING TIME ARE COMPLETELY SEPARATE! 

STORE POLICIES:

***UPDATED REFUND POLICY BELOW, NO REFUNDS WILL BE GIVEN REGARDING PROCESSING WAIT TIME.***
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EVERYTHING LISTED ON NASTYGEM IS HANDMADE TO ORDER BY A SMALL TEAM OF 2!

Majority of items sold are made solely by the store owner.

Processing Time is *2-3 MONTHS AVERAGE*

PROCESSING TIME FLUCTUATES BASED ON ORDER VOLUME, AND CAN TAKE LONGER DURING BUSY PERIODS. GIVE OR TAKE, IT COULD TAKE 3-4 WEEKS, IT COULD TAKE UP TO 8-12 WEEKS. ACCURATE AVERAGE PROCESSING TIME IS KEPT UP TO DATE ON OUR WEBSITE BANNER!

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**ADDRESS CHANGES ARE MORE THAN WELCOME, AND ANY ERROR DUE TO ADDRESS CHANGES ADDRESSED WITHIN A TIMELY MANNER WILL BE CORRECTED BY US!

For example if you move within our processing time and your order has yet to ship;

and you let us know your new address or give us instructions to hold your package until you move,

WE ARE RESPONSIBLE FOR YOUR PACKAGE BEING SHIPPED TO THE CORRECT ADDRESS PROVIDED BY YOU! AND WE WILL GUARANTEE ANY ERRORS ON OUR PART WILL BE CORRECTED, either by sending another package, or by refund.

We know our processing time is long, and a lot can change in 1-3 months! We are happy to accommodate with address changes and holds, and appreciate your patience immensely!

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*Please keep this in mind when ordering!*

BY PURCHASING FROM US YOU ARE ACKNOWLEDGING THIS WAIT TIME, AND THAT YOUR ITEMS ARE NOT ONLY HANDMADE, BUT ALSO MADE TO ORDER. IF YOU ARE UNWILLING TO WAIT FOR YOUR HANDMADE TO ORDER PURCHASE, PLEASE DO NOT PURCHASE.
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REFUND POLICY: NO REFUNDS!


UNLESS; Item(s) arrive defective/damaged ON OUR PART, and is shown to us. Example: missing a spike without package being opened or tampered with upon arrival. 

WE ARE NOT RESPONSIBLE FOR DAMAGES CAUSED BY USPS, or any other shipment service, AND NO REFUND WILL BE GIVEN FOR THIS REASON. But, we are happy to send over information & assist with the claim filing process on the USPS website.

Certain refunds are considered in rare circumstances, but are extremely rare. No refunds are given for wait time or mis-measurement on the customer's part. 

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Exchange Policy: Exchanges are only welcome for size exchange. Customer is responsible for shipping the exchange to us, and we offer to cover the shipment back with the new sizing. EXCHANGE CLAIM MUST BE MADE WITHIN 2 WEEKS OF YOUR ITEM BEING DELIVERED!
  
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WE SHIP WORLDWIDE FROM MARYLAND, USA.  
We Offer DOMESTICALLY & INTERNATIONALLY: DHL EXPRESS, USPS FIRST CLASS AND PRIORITY MAIL, UPS GROUND & EXPEDITED.

Estimated shipping times are based on your location and are provided by the courier you choose at checkout.

*Please note that expedited shipping does not override the 2-month average processing time. The processing time applies to ALL orders; the total amount of time the order will take to get to you is the processing time PLUS the amount of time it takes to ship based on the shipment courier you chose at checkout.*

NASTY GEM IS NOT RESPONSIBLE FOR CUSTOM FEES, CUSTOM HOLDAGES, OR LOST, STOLEN, OR DAMAGED PACKAGES. INTERNATIONAL CUSTOMERS, PLEASE CHOOSE YOUR SHIPMENT COURIER WISELY- ESPECIALLY WITH MORE EXPENSIVE PURCHASES!

PAYMENT:
We Offer: Apple Pay, Google Pay, Shopify Pay, Paypal Express Checkout, & Afterpay North America.

Thank you so much for your support and patience! <3

LATEST UPDATE: 02/24/2021