Policies & Shipping
PLEASE READ ALL THAT FOLLOWS BEFORE PURCHASING!
EVERYTHING LISTED ON NASTYGEM IS HANDMADE TO ORDER (UNLESS STATED READY2SHIP) SOLEY BY THE OWNER!
*Please keep this in mind when ordering!*
BY PURCHASING FROM NASTYGEM YOU ARE ACKNOWLEDGING MY LONGER PRODUCTION & PROCESSING TIME & REFUND POLICY.
Updated processing time for orders placed ON & AFTER 01/11/22:
1 month baseline (4-5 WEEKS) *AVERAGE* processing time needed for your order to ship! Delays & longer production times can occur especially during holiday seasons.
Please keep in mind as NASTYGEM is an independently owned & operated business, orders may take longer to process during busier seasons.
*PRE-ORDER* items take longer to process, see a break-down of pre-order items below!
ACCURATE *AVERAGE* PROCESSING TIME IS KEPT UP TO DATE ON OUR WEBSITE BANNER! Previous average prior to 01/11/22 was 2-3 months!
*NEW* PRE-ORDER ITEMS:
ANY ITEM WITH PRE-ORDER IN THE TITLE HAS ADDITIONAL PROCESSING TIME! Please look to the specific item's description to see expected added time.
Any pre-order item's processing time will not start until the date in the item's description. On that date, the average processing time will start!
"PRE-ORDER Code 7.O Collar"
Inventory restock date: 03/01/22.
So your item will not begin processing until 03/01/22 when the inventory has finished being hand-made, processed, and ready to ship! So your order will ship within 1 month average after this restock date.
REFUND POLICY: NO REFUNDS!
UNLESS; Item(s) arrive defective/damaged ON OUR PART, and is shown to us. Example: missing a spike without package being opened or tampered with upon arrival.
WE ARE NOT RESPONSIBLE FOR DAMAGES CAUSED BY USPS, or any other shipment service, AND NO REFUND WILL BE GIVEN FOR THIS REASON. But, we are happy to send over information & assist with the claim filing process on the USPS website.
Certain refunds are considered in rare circumstances, but are extremely rare. No refunds are given for wait time or mis-measurement on the customer's part.
**ADDRESS CHANGES ARE MORE THAN WELCOME, AND ANY ERROR DUE TO ADDRESS CHANGES ADDRESSED WITHIN A TIMELY MANNER WILL BE CORRECTED BY US!
For example if you move within our processing time and your order has yet to ship;
and you let us know your new address in a timely manner or give us instructions to hold your package until you move,
WE ARE RESPONSIBLE FOR YOUR PACKAGE BEING SHIPPED TO THE CORRECT ADDRESS PROVIDED BY YOU! AND WE WILL GUARANTEE ANY ERRORS ON OUR PART WILL BE CORRECTED, either by sending another package, or by refund.
We know our processing time is longer than bigger business'. We are happy to accommodate with address changes and holds, and appreciate your patience immensely!
Exchange & Return Policy: Exchanges are no longer welcome. It the customer’s responsibility to measure their neck, wrist, etc. to ensure a comfy fit.
Our sizing for collars:
OSFM: 12-15.5 inches, XL: 15-18.5 inches XXL: 18.5 to 22 inches.
Our sizing for cuffs:
Varies by each style, please check each cuff's description for this info.
Measuring tape is fairly inexpensive & can be purchased at your local convenience store, Amazon, online in general, etc.
WE SHIP WORLDWIDE FROM MARYLAND, USA.
We Offer DOMESTICALLY & INTERNATIONALLY: DHL EXPRESS, USPS FIRST CLASS AND PRIORITY MAIL, UPS GROUND & EXPEDITED.
Estimated shipping times are based on your location and are provided by the courier you choose at checkout.
*Please note that expedited shipping does not override the average production & processing time, or the pre-order added time to ship. The processing time applies to ALL orders!
Processing time current average + (Pre-order added time if applicable) + Estimated Shipping speed by courier chosen at checkout = Total time it will take for your order to reach you!*
NASTY GEM IS NOT RESPONSIBLE FOR CUSTOM FEES, CUSTOM HOLDAGES, OR LOST, STOLEN, OR DAMAGED PACKAGES. INTERNATIONAL CUSTOMERS, PLEASE CHOOSE YOUR SHIPMENT COURIER WISELY- ESPECIALLY WITH MORE EXPENSIVE PURCHASES!
UPS & DHL ARE HIGHLY RECOMMENDED AS OPPOSE TO USPS FOR INTERNATIONAL ORDERS!
Thank you so much for your support and patience! <3
LATEST UPDATE: 01/11/22.