Customer Service Hours! (East Coast US Time)
Monday-Friday, NO WEEKEND SERVICE.
AVERAGE RESPONSE TIME: 1-2 BUSINESS DAYS
PLEASE READ THE FOLLOWING DISCLAIMER BEFORE EMAILING US:
Our customer service representative is one person, please treat him as such! Extremely rude or inappropriate emails will be met swiftly with a refund. And depending on the level of offense, your info will be added to a “NO ORDER” list, and you will no longer be allowed to order from Nasty Gem. (Yes we have received emails this aggressive and inappropriate to feel the need to do this.) Absolutely ANY matter can be handled with mutual respect. Our refund policy was updated on 02/24/21, refunds are NOT GIVEN REGARDING WAIT TIME. This refund policy as well as the rest of our policies is listed in every product description, as well as on our page "POLICIES" here! Disregard of this policy, and neglecting to read and understand our policies before purchasing IS NOT OUR RESPONSIBILITY!
Upset and/or misunderstanding of our processing time or any other matter is understandable, and will be met with kindness, as long as there is mutual respect in communication of this. Nasty Gem is not a corporation or “big business.” We are a team of 2, which of only 1 works hands on to create items, and to physically to get your orders made and shipped to you.
Please treat us as such. Thank you!
-owner and by-hand creator of all Nasty Gem branded pieces,
For any business inquiry, order trouble, or absolutely any questions:
Please email NASTYGEM.INFO@GMAIL.COM our business account, for the fastest response!