NASTYGEM.INFO@GMAIL.COM

is our ONLY customer service email. Any other email addresses are not used for customer service & are not monitored. 

CUSTOMER SERVICE HOURS:

SUNDAY - THURSDAY 

12PM to 12AM (EST)

(Production, processing, & shipping continues Friday & Saturday, but customer service does not!)

AVERAGE RESPONSE TIME 5-7 BUSINESS DAYS. 

RESPONSE TIME UPDATED 08/05/2022.  

Please note:

NASTYGEM customer service email is officially operated again by the store owner TORI T directly. My dear friend Xzander was NG’s customer service rep from 2020 until April 22nd 2022! 

Nastygem is officially once again 100% one women owned & operated. Email, production, order processing, as well as anything & everything else that encompasses a business is handled by one person! Please keep this in mind when ordering, as well as when emailing me!

 

Your support, patience, & kindness is always appreciated & valued! Thank you very much! <3

Much love,

-Tori T