is our ONLY customer service email. Any other email addresses are not used for customer service & are not monitored.
CUSTOMER SERVICE HOURS:
SUNDAY - THURSDAY
12PM to 12AM (EST)
(Production, processing, & shipping continues Friday & Saturday, but customer service does not!)
AVERAGE RESPONSE TIME 5-7 BUSINESS DAYS.
RESPONSE TIME UPDATED 08/05/2022.
NASTYGEM customer service email is officially operated again by the store owner TORI T directly. My dear friend Xzander was NG’s customer service rep from 2020 until April 22nd 2022!
Nastygem is officially once again 100% one women owned & operated. Email, production, order processing, as well as anything & everything else that encompasses a business is handled by one person! Please keep this in mind when ordering, as well as when emailing me!
Your support, patience, & kindness is always appreciated & valued! Thank you very much! <3