Frequently Asked Questions:

 

 

• WHY HASN'T MY ORDER SHIPPED YET?    

 

• Average processing time is about 1 month as of 01/11/2022. This applies to all order placed on & after January 11th, 2022.

 

• All items sold on nastygem are handmade soley by the store owner, which is why processing time is longer than most shops! High quality & non-fast fashion accessories take time!

 

 

• HOW DO I CONTACT YOU ABOUT MY ORDER?

 

• Email us! CLICK HERE TO GO TO "CONTACT US" PAGE! 

 

• CONTACT EMAIL: NASTYGEM.INFO@GMAIL.COM  

 

• 'Xzander our customer service representative will email you back in 1-2 business days! <3 He does not work on Saturday or Sunday.

 

    

 

• CUSTOMS IS CHARGING ME A FEE TO COLLECT MY ITEM, WILL YOU PAY THIS?  

 

• Nasty Gem is not responsible for custom holdings or custom fees. We try our best on our end legally to make these fees as minimal as possible, but we do not have any control over international fees set by your local postal courier/laws.

 

 

 

• I RECEIVED MY SHIPPING CONFIRMATION TEXT/EMAIL BUT MY TRACKING HASN'T UPDATED? 

 

 

• Your item is still processing! This notification simply means your shipping label has been printed and your order is still being processed by the shop owner! 

 

 

• Once your order has been fully processed & is dropped off with the shipment courier, your tracking will update within 12-24 hours!   

 

 

• What does an item being a "Pre-Order" Mean?

 

 

• ANY ITEM WITH PRE-ORDER IN THE TITLE HAS ADDITIONAL PROCESSING TIME! Please look to the specific item's description to see expected added time. 

   

 

• Any pre-order item's processing time will not start until the date in the item's description. On that date, the average processing time will start!

 

 

• For Example:

  "PRE-ORDER Code 7.O Collar"

  Inventory restock date: 03/01/22.

  So your item will not begin processing until 03/01/22 when the inventory has finished being hand-made, processed, and ready to ship! So your order will ship within 3-4 weeks average after this restock date.

 

• What are the measurements for OSFM & XL?

• OSFM: 12-15.5 inches
• XL: 15-18.5 inches
• Most collars are well as cuffs are updated & include these measurements in their size options, or item description! 

 

 

 

 

• IS EVERYTHING REALLY HANDMADE?

 

 

 

• *Everything branded NASTYGEM* is handmade by the owner, Tori T!*-Bags branded Nastygem are the only NASTYGEM item that is not completely not completely 100% start-to-finish handcrafted.-"Nastybasix" labeled collars are similar to the bags, as they are not start-to-finish hand-crafted. Nastybasix collars are altered / fully customized items.

 

• Here's a breakdown:

 

• The bags are sewn & constructed by our personal supplier and we are sent a minimal bag with no customization other than our Nastygem tag, and a simple blank construction. The keychains, spikes, and ANY and all other customizations are added by the owner! The straps are handmade by us as well! <3

 

• Nasty Basix is a sister brand of Nastygem that sells customized and altered, not completely handmade collars and accessories. Nasty Basix is a more affordable less creatively intensive project of the owner of Nasty Gem! Hence the name Nasty Basix :,)

 

• All other items other than the ones listed & explained above are START-TO-FINISH designed, hand-crafted, and produced by the store owner!