ALL BACKPACKS SOLD ON NASTYGEM AS OF 09/08/20 COME WITH THIN STAINLESS STEEL STRAPS!

ALL BAGS ORDERED *AFTER 09/08/20 OFFICIALLY COME WITH THIN STRAPS*

STORE POLICIES: 

EVERYTHING LISTED ON NASTYGEM IS HANDMADE TO ORDER BY A SMALL TEAM OF 2! 

Majority of items sold are made to order solely by the store owner. 

Processing Time is *2 MONTHS AVERAGE*

PROCESSING TIME FLUCTUATES BASED ON ORDER VOLUME, AND CAN TAKE LONGER DURING BUSY PERIODS. GIVE OR TAKE, IT COULD TAKE 3-4 WEEKS, IT COULD TAKE UP TO 8-12 WEEKS. ACCURATE AVERAGE PROCESSING TIME IS KEPT UP TO DATE ON OUR WEBSITE BANNER! 

We know our processing time is long, and a lot can change in 1-3 months! We are happy to accommodate with address changes and holds, and appreciate your patience immensely! 

*Please keep this in mind when ordering!*

BY PURCHASING FROM US YOU ARE ACKNOWLEDGING THIS WAIT TIME, AND THAT YOUR ITEMS ARE NOT ONLY HANDMADE, BUT ALSO MADE TO ORDER. IF YOU ARE UNWILLING TO WAIT FOR YOUR HANDMADE TO ORDER PURCHASE, PLEASE DO NOT PURCHASE. 

YOU WILL NOT BE ABLE TO CANCEL YOUR ORDER AFTER IT HAS BEEN PLACED, AS OF 02/24/21. 

THIS APPLIES TO ALL ORDERS PLACED ON AND AFTER THE DATE STATED ABOVE.

IF YOU NEED TO CHANGE YOUR SIZING ETC YOU WILL NEED TO MAKE A REQUEST WITHIN 2 WEEKS OF ORDERING!

REFUND POLICY:

(UPDATED 02/24/2021)

NO REFUNDS!

UNLESS; Item(s) arrive defective/damaged, and is shown to us. 

Exchange Policy: Exchanges are only welcome for size exchange. Customer is responsible for shipping the exchange to us, and we offer to cover the shipment back with the new sizing.

EXCHANGE CLAIM MUST BE MADE WITHIN 2 WEEKS OF YOUR ITEM BEING DELIVERED!

WE SHIP WORLDWIDE FROM MARYLAND, USA.  

We Offer DOMESTICALLY & INTERNATIONALLY: DHL EXPRESS, USPS FIRST CLASS AND PRIORITY MAIL, UPS GROUND & EXPEDITED. Estimated shipping times are based on your location and are provided by the courier you choose at checkout. 

****Please note that expedited shipping does not override the 2 month average processing time. The processing time applies to ALL orders; the total amount of time the order will take to get to you is the processing time PLUS the amount of time it takes to ship based on the shipment courier you chose at checkout.****

NASTY GEM IS NOT RESPONSIBLE FOR CUSTOM FEES, CUSTOM HOLDAGES, OR LOST/ STOLEN PACKAGES. INTERNATIONAL CUSTOMERS, PLEASE CHOOSE YOUR SHIPMENT COURIER WISELY- ESPECIALLY WITH MORE EXPENSIVE PURCHASES! 

PAYMENT:

We Offer: Apple Pay, Google Pay, Shopify Pay, Paypal Express Checkout, & Afterpay North America.

Thank you so much for your support and patience! <3